Terms of Service

Effective Date: June 25, 2026 Last Updated: June 25, 2026

1. Acceptance of Terms Welcome to Evegram Hotels. By accessing or using our website (https://hotels.evegram.org), our multi-vendor booking application, and the Evegram Messenger mobile application (collectively, the "Platform"), you agree to comply with and be bound by these Terms of Service ("Terms"). These Terms constitute a binding legal agreement between you and Evegram Inc. If you do not agree to these Terms, you must not access or use the Platform.

2. Nature of the Platform Evegram Hotels operates an online marketplace and multi-vendor hospitality management ecosystem. We provide a platform that connects independent third-party hospitality operators, hoteliers, and property managers ("Vendors") with travelers, tourists, and prospective clients ("Guests"). Evegram Inc. is not a real estate broker, travel agency, or insurer. We do not own, operate, manage, or control any of the hotels, rooms, or accommodations listed on the Platform. All contracts for booking and accommodation are made directly between the Guest and the respective Vendor.

3. Account Registration and Mobile App Requirement To access the full suite of features and services offered by Evegram Hotels, both Guests and Vendors must register for an account. You agree to provide accurate, current, and complete information during registration and to keep your account credentials secure. You are solely responsible for all activities that occur under your account. Prioritized Mobile Requirement: Please note that downloading and utilizing the Evegram Messenger application is an essential condition for using this Platform. The full capabilities of your account—including live reservation management, check-in operations, and real-time customer satisfaction tools—cannot be accessed without the Evegram Messenger application.

4. Vendor and Guest Interactions via Evegram Messenger Evegram Messenger serves as the direct link between tourists and the perfect stay. All real-time communications, updates, requests, and dispute resolutions regarding a booking must be handled through Evegram Messenger to ensure system transparency and accountability. Users agree to maintain professional, polite, and lawful communication at all times. We reserve the right to monitor or review chat logs exclusively for security, verification, and support purposes, in full compliance with our Privacy Policy.

5. Bookings, Pricing, and Payments

• Pricing Transparency: Vendors are solely responsible for setting, updating, and displaying the pricing, fees, local tourism taxes, and specific rules for their properties. Evegram Hotels displays these rates upfront during checkout to eliminate hidden fees.

• Secure Payment Gateway: All transactions are processed through our encrypted multi-vendor financial gateway. Guests agree to pay all charges associated with their reservation. Payouts to Vendors are disbursed automatically based on their selected billing cycles, minus applicable platform service fees.

• Contracts of Stay: When a Guest completes a booking, they enter into a direct legally binding contract with the Vendor. Evegram Inc. is not a party to this agreement and disclaims all liability arising from the stay itself.

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6. Cancellations, Modifications, and Refunds Every Vendor retains full operational autonomy to customize their own cancellation windows, refund conditions, and property policies. Guests can modify or cancel reservations through their profile dashboard or inside the Evegram Messenger application, subject strictly to the terms set by that specific Vendor. Evegram Hotels will enforce the cancellation policies elected by the Vendor but is not liable for structural disputes or individual refund claims between parties.

7. User Conduct and Platform Safety You agree not to use the Platform to list unauthorized properties, provide fraudulent information, bypass our booking system to avoid platform fees, or distribute malicious software. Every property undergoes an initial verification check, but Evegram Inc. does not guarantee the exact physical condition or quality of the listed properties. Guests and Vendors act at their own discretion.

8. Disclaimers and Limitation of Liability The Platform is provided on an "as-is" and "as-available" basis. Evegram Inc. makes no warranties, explicit or implied, regarding the continuous availability, safety, or accuracy of the listings. To the maximum extent permitted by law, Evegram Inc. shall not be liable for any indirect, incidental, or consequential damages, including loss of profits, property damage, personal injury, or operational chaos resulting from the use of the Platform or the actions of any Guest or Vendor.

9. Indemnification You agree to release, defend, indemnify, and hold harmless Evegram Inc., its affiliates, officers, and employees from and against any claims, liabilities, damages, losses, and expenses arising out of your breach of these Terms, your misuse of the Platform, or your violation of any third-party rights during your travel stay or business operations.

10. Modifications to the Service and Terms We reserve the right to modify these Terms or alter the services provided on the Platform at any time. We will notify users of significant changes by publishing the updated Terms here or through a dedicated system message via Evegram Messenger. Continued use of the Platform after changes are posted constitutes acceptance of the revised Terms.

11. Governing Law and Dispute Resolution These Terms shall be governed by and construed in accordance with the laws of the State of California, United States, without regard to conflict of law principles. Any legal suit, action, or proceeding arising out of these Terms shall be instituted exclusively in the courts located in San Francisco, California.

12. Contact Us If you have any questions or require further assistance regarding these Terms, please contact our support desk: Evegram Inc. San Francisco, California 94108, US Email: support@evegram.org Website: https://hotels.evegram.org